Asurion Tech Repair & Solutions

Contacts

Address:
655 South Main Street #210, Orange, CA 92868
Get directions

Website:
https://www.asurion.com/repairs/tech/locations/orange/

Phone number:
+1 714-835-5716

Categories:
Establishment   Home goods store  

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Reviews about Asurion Tech Repair & Solutions

• Natalie Medina

  Nov, 22 2017
  ★ ☆ ☆ ☆ ☆
  Bad work ethic and unprofessional with no sense of urgency for the customers; I see other reviews with a similar experience, and maybe it's just certain workers, but just don't go here.
  
  Long story, but this is what happened:
  I cracked my screen 10 days ago on Monday, brought it in the very next day to be fixed, and they asked me when I needed it back by.
  I'm on summer break and thought I didn't actually NEED it for a few days (you know I can go a few days or even a week without my phone) so I said that I wouldn't need it until Friday, but that I just wanted it to be done correctly and well. The guy at the desk responded by saying that it was a pretty quick fix and that I could even have it back by the next day (Wednesday) if I wanted and that even with the Friday deadline it would still be most likely done by Thursday, but I still said that it wasn't urgent and that I just wanted it done right.
  So I went in on Thursday at 5 pm (2 hours before closing) just to check before I had to go to work and the guy at the front told me that it was almost done and would probably be done by that night but definitely by the morning. I went back in the morning and the guy nonchalantly said that they needed to order a new piece and that it wouldn't be done until Monday. That just tells me that when the guy said that it was almost done, he wasn't telling me the truth because if they had really started it early enough and not waited until the last minute (I gave them 3 days to get it done right), then they would have known this prior to the night that they said it would be done by.
  So I went in on Monday and the girl at the front explained to me that the tech guys broke the power button while fixing it and had to order that new piece which apparently had just been ordered and wouldn't be in until Wednesday.
  On Wednesday I didn't even go in because I didn't want to get my hopes up and now its Thursday so I decided to call them.
  The guy first of all left me on hold for about 10 minutes and at one point I think forgot that I was even there because it went off of hold and I could hear him answering another call and then I waited longer after that and finally he said "Hello?" in a very shocked voice like he was embarrassed that he forgot about me.
  What I found out is that the piece still has not come in and I shouldn't expect my phone for a few more days.
  I honestly want to go get my phone and demand a discount and go get the other piece fixed somewhere else.
  Very, very disappointed and my phone better be returned to me in perfect condition.

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