Stadium Nissan

Contacts

Address:
1140 West Katella Avenue, Orange, CA 92867
Get directions

Website:
stadiumnissanoc.com

Phone number:
+1 657-888-6686

Categories:
Establishment   Car repair   Car dealer  

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Reviews about Stadium Nissan

• John Ochwat

  Sep, 28 2018
  ★ ★ ★ ★ ★
  The service writer CARED and keep me informed on what was happening on my car. She call me and informed what the factory had planed to do to correct the problem. I will always be thankful for Stadium Nissan and there Quality Service and staff.
• Jeff Koskela

  May, 10 2018
  ★ ★ ★ ★ ★
  If you want your Nissan serviced or repaired, done right the first time, and your clean car just as clean as when you dropped it off, this is the place to go. Great staff that cares and well trained, competent technicians. 7 years and counting.
  Just made a new vehicle purchase at Stadium and can say that the sales and finance personnel are truly top notch as well. They meet and exceed all expectations. Lots of places to shop but this is the place to purchase your next vehicle.
• Steve Pinkston

  Feb, 14 2018
  ★ ☆ ☆ ☆ ☆
  We own a small business, and bought 2 trucks from them. The sales team was amazing and Ken made it all happen quick and easy. Since one of my technicians lived down the street, we decided to have this truck always dealer serviced and have all factory recommended maintenance done. we felt that this loyalty would pay off if we were ever in a time crunch or needed that little extra from them. That was NOT how it worked out.
  
  We called to make an appointment to have a couple of studs in the rear axle replaced. The appointment was made with Alexander. We explained what needed to be done, and stressed that we couldn't have the truck down for an entire day. Alexander set the appointment for 2:30 and said that the truck would be done that day, or at the latest first thing the next morning.
  
  When my technician had not heard from them that day, he assumed it would be the next morning. When he called to make sure it was ready, He spoke to Mark, who informed him it would be a couple of hours and would call when it was done. I had an engagement that I was unable to keep my phone on at. At the first opportunity, (about 1:30) I checked with my tech, and he had not heard back from Mark.
  
  I called and spoke to Mark, and he apologized for the delay and told me that they didn't have the parts in stock. ( this was the whole reason for setting the appointment in the first place and stressing the need for a quick job). He then told me the comedy of errors that prevented them from getting the parts from their dealership in Huntington Beach. I was not happy with this, and expressed my disappointment in a calm professional manner. He then offered to "knock $75 of the bill, and see if he could do more". I contacted my technician and told him he could go pick up the truck. All appeared to be done.
  
  When going over the account over the weekend, we discovered that we were not given the promised discount. I figured it was a simple mistake and called Mark to tell him I was charged full price, at which time, without saying a word he put me on hold. I remained on hold for 45 minutes, until I hung up. I then called back and asked to speak to the service manager. I was transferred to Melissa Evans, where I was only able to leave a message. I left a brief message and my cell phone number.
  
  I gave Melissa several days to call me back, as I know how busy things can get in management. When I hadn't heard back from her, I decided to stop in and talk to the manager. I was told he was in a meeting. So I stopped by a couple of times during the week, only to find the manager was always in a meeting. At this point, I am definitely angry, as it is very apparent I am deliberately being "blown off".
  
  At this point, I decided to keep going up the ladder. I called Nissan corporate and explained everything to them. They said someone would be calling me back. Low and behold, I got a call back! I explained the chain of event to him. He did tell me that Stadium Nissan is not owned by Nissan, but he would be reaching out to them and would call me back on Thursday. When I spoke with him on Thursday, he said he spoke to Mark at the dealership. Mark did confirm to him that he did offer the discount. He then went on to tell me that Stadium Nissan would NOT be giving a refund for the overcharge. Wow, they admitted they screwed up and refused to do anything about it. I was then told that Nissan North America would be sending us a refund and hoped this wouldn't tarnish the Nissan brand with us.

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